Using diagnostics in order to optimize call center routing

17/12/2021
by Admin Admin


Smooth and properly configured routing has undeniable benefits in terms of optimizing maintenance workload and increasing efficiency. The business module can change, scale, and the original routing infrastructure becomes more complex. Updates to Unified Routing in Dynamics 365 Customer Service make it much easier to manage these processes.

Mixed reality helps in exploring the Intel manufacturing environment.

29/11/2021
by Admin Admin

Modern companies have seen value in using mixed reality. It can be used to influence how employees learn and work. Microsoft offers unique mixed reality solutions that transform the workforce in an intuitive way. Examples of such solutions are Microsoft HoloLens 2, Microsoft Dynamics 365 Guides, and Microsoft Dynamics 365 Remote Assist.

Integrated manufacturing solution helps breaking down data silos

22/11/2021
by Admin Admin


Often there is a problem of aligning production management systems (equipment, personnel) called manufacturing execution systems with resource planning systems such as Dynamics 365 Supply Chain Management. Custom MESs that are tailored to the manufacturer's requirements can be created for a variety of reasons. At the same time, manufacturers face difficulties when integrating such systems with ERP systems.

Dynamics 365 Customer Insights helps to enhance consent management

11/11/2021
by Admin Admin


When we talk about customer-owned data, confidentiality and compliance are first and foremost taken into account. In today's privacy-critical world, consent funnels are just as important as shopping sequences. Working to create a focused and personalized experience, customer consent for all processes, without exception, where data is used.

A Center of Excellence helps ensure the success of the Power Platform

25/10/2021
by Admin Admin


Microsoft Power Platform is releasing a new low-code platform for workflow reporting and automation. In combination with Power BI, Power Automate, and Power Apps, the platform can be used for software development, analysis, and automation. Organizations using the Microsoft Power Platform need to scale solutions to meet demand-level performance. And the best solution is to start by creating a Center of Excellence (CoE).

Expanding Dynamics 365 Business Central ecosystem with Shopify

18/10/2021
by Admin Admin


Microsoft Dynamics 365 Business Central partners with Shopify to simplify the shopping experience for customers. Dynamics 365 Business Central provides end-to-end business management while Shopify provides a simple e-commerce product. By integrating with each other, the systems synchronize orders and customer information so that sellers can serve customers quickly and efficiently. Collaboration furthers Dynamics 365 Business Central's commitment to data connectivity to accelerate the adoption of more efficient enterprises.

Optimize order fulfillment and supply chain continuity with Dynamics 365 Intelligent Order Management

11/10/2021
by Admin Admin


Many companies face supply chain problems. These difficulties are solvable by digital transformation, but organizational constraints are becoming an obstacle. The lack of awareness of corporate systems is an obstacle for companies to gain an understanding of their supply chain. And outdated technology hinders business continuity, affecting the inability to adapt to changing customer demand.

Consolidating HR offerings opens wide possibilities for customers

24/09/2021
by Admin Admin


Microsoft today announced that it is introducing new HR capabilities to all customers in Dynamics 365 Human Resources.

Install the learning module for the Field Service mobile app (Dynamics 365)

10/09/2021
by Admin Admin


The Field Service (Dynamics 365) app is designed to keep employees connected and up to date with important information. Employees use the app to view work information. Such as work notes, timetables, work orders and asset data. You can download the Field Service Learning Module (Dynamics 365) quickly and easily to learn step-by-step exercise guides and start using the app today.

Employees are provided with Power Apps and Dynamics 365 Guides data

06/09/2021
by Admin Admin


The key role of data in decision making

Data is changing the way we do business. The devices that people use every day are countless data points. However, data is not always centrally stored. This is the reason for the limited access to the necessary information. In order for the trends of the modern data hierarchy to be supported by all, companies should use effective business solutions for data storage. Access to valuable data will help employees make better decisions and generate new ideas based on relevant and structured information. This increases operational efficiency.

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