New plans for Microsoft Dynamics 365 were published as 2020 release wave 2, as new features will be released (October 2020 - March 2021).

The release is a demonstration of Microsoft's investment in improvements for customers and partners.

Some highlights of improvements in Dynamics 365:

Sales is a hole pack of updates: customers can now quickly get access to information via mobile, new forecasting strategies and collaboration tools.

• Sales Insights investments in digital selling are continued, such areas as advanced forecasting, relationships, conversation and pipeline intelligence, sales acceleration and also opportunity scorings.

• Customer Service - customers can now participate in multiply sessions due to new omnichannel service that enables integration with mobile apps, messaging channels and Microsoft bot framework.

• Customer Service Insights - new capabilities were added for customers with similar issues. With the help of analytics customer service focuses on areas that need real attention and support. Moreover, top highlights will be available in the core Customer Service Hub app, therefore customers can research and find solutions right in the application without switching.

• Remote Assist allows such operations as capturing service and repairing data, also derive service insights from operations. Furthermore, non-AR devices are enabled, and technicians can solve problems in a larger number of environments.

• Field Service - as further Microsoft is working on adding more intelligence capabilities, for instance, dashboard for managing key KPIs and metrics of work order completion. Upgrades were done in the field of UX as well. Users get push notifications and can share their location at the exact time. Another release includes updates concerning schedule: multi-day manual and skill-based matching.

• Marketing in Microsoft Dynamics focused on UX, that included improvements in users' design experience (zooming, different layouts, improvements concerning performance). Thanks to integration with Microsoft Teams, webinars, live events, live streaming and translations are available.

• Customer Insights - Microsoft works on making customers use its technologies, so now users can, for example, build app using Microsoft Power Apps, trigger workflows via Microsoft Power Automate and gain insights with the help of Microsoft Power BI.

• Human Resources here Microsoft focuses on its employees, who are able to manage such things as leave and absence using Microsoft Teams. Also, company is working on solutions to recruiting and payroll partners.

• Commerce - the company is working on new e-commerce with built-in capabilities which can be easily used without any technical documentation. So that non-developers and marketers could use it without troubles. Online communication is improved using AI-powered technologies, since customers need more help and assistance in the times of COVID.

• Connected Store – updates include such new possibilities as front-line worker task assignment, workflows integrated with Power Platform, storing analytics and insights, intelligent command center.

• Fraud Protection – improvement that allows customers to use experience in Fraud Protection rules to mark transactions for reviewing.

• Finance in this field Microsoft is working on automation of manual tasks. Moreover, the company releases Asset leasing enhancing and expanding globally to 42 countries/regions.

• Supply Chain Management - concerning this field, Microsoft has done a great work in planning optimization for supply and production. There are some improvements in Product Information Management and Cost Management (help global companies to run multiply cost accounting ledgers allowing dual valuation and currency). Job card device also meets some changes affecting UX.

• Project Operations – better user experience is Microsoft priority, that's why the company works on providing visibility, collaboration and insights from users. Imagine that Project Operations gather all operations (sales, project management, finance and resourcing).

• Guides – the focus here is on intelligent workflows. Using the benefits of AI, instructions can adjust on the fly based on operator inputs. With the help of insights, it will become easier to connect and track data.

• Business Central – speaking of this field, enhancements were done due to growing number of customers. Performance optimization was improved as well as integration with Microsoft Teams. Such functions as file storage handling, support for Group VAT and some features by customer request were upgraded.

Article publication source:

https://cloudblogs.microsoft.com/

dynamics365/