Microsoft has announced the general availability of Microsoft Dynamics 365 Intelligent Order Management. It is a cloud-based solution built with the goal of accelerating the speed of omnicable transformation.

More often, consumers expect seamless multi-channel interactions with purchases and multiple delivery options. To adapt to customers, companies make decisions to centrally manage the entire order lifecycle. The role of Dynamics 365 Intelligent Order Management is to enable organizations to quickly adapt to meet order fulfillment challenges.

With intelligent order management, companies can track analytics in real time and improve decision making. The use of AI in analytics makes it possible to model and organize the process of order fulfillment in advance, downtime and quickly. This increases the efficiency of the supply chain and ensures customer satisfaction.

Strengthening competitive position through order fulfillment

According to Statista, the US shipping market was $ 5.87 billion in 2019. In 5 years, according to the forecast, the market should triple due to the demand for the service. Microsoft believes that this growth should stimulate companies to better manage, which can be their advantage. Intelligent supply chain operations, automation and optimization help companies stay afloat in this fiercely growing competition.

No need to code, just configure

According to Gartner, by 2023, half of medium and large enterprises will use a low code application program (LCAP) as one of the strategic ones. Microsoft suggests customization, not coding. Affordability is becoming a significant advantage. A simple yet powerful drag-and-drop interface allows you to overcome disruptions by rebuilding order flows. These tools make it easy and affordable to deploy and scale using pre-built connectors for various ERPs, etc.

The product architecture

One of Microsoft's goals is to ensure that orders from various sources are accepted and delivered through the order orchestration and processing layers in the application. Orchestration services manage events that trigger various APIs to make the best execution decision. Such decisions are tracked throughout the entire lifecycle of an order.

Intelligent Order Management can be used with other legacy systems. Built on Microsoft Power Platform, you are provided with minimal code without a code environment, quickly and easily customizable and responsive to failures.

The key role

Dynamics 365 Intelligent Order Management empowers companies to properly manage order flows. This product provides up-to-date and useful flow information to instantly optimize the order path. Order management uses machine learning to analyze the user's reactions to each exception in order to provide more accurate data and increasing profits.

Article publication source:
https://cloudblogs.microsoft.com/