Plans have just been posted to release Wave 1 in 2021 for Microsoft Dynamics 365 for the coming year. This is a combination of new features that will be released from April to September 2021. This wave includes the vast number of improvements and ongoing changes that the company is pursuing to drive customer digital transformation.

The main ideas of Dynamics 365:

• Microsoft Dynamics 365 Marketing

The focus is on personalization and meticulous personalization. This is necessary to attract customers. And also, to expand channels of communication with them, using the right notifications and analytics. This will help improve results and achieve a business goal.

• Microsoft Dynamics 365 Sales

Improvements are aimed at saving time. This way, sellers will be able to channel their energies into selling. Access to analytics and mobile environment will improve.

• Microsoft Dynamics 365 Customer Support

This service is a single contact center. Voice communication based on Azure Communication Services is now also available. It is intelligent, built on multi-channel routing. In addition, it expands productivity opportunities in history management, dashboards and email.

• Microsoft Dynamics 365 Field Service

Provides one-stop service. This experience will help clients evaluate specialists and plan their own service. Then it will be possible to provide the greatest satisfaction from expectations and goals. The new knowledge management module contributes to the establishment of the best relationship between clients and professionals.

Microsoft Dynamics 365 Finance

Enables an intelligent cash flow preview solution with automation based on predictive results. Out-of-the-box machine learning provides customer payment forecast, budget forecast, and cash position forecasting. Localization continues to expand as well. So, with the 1st wave Egypt was added. In addition, a publicly available e-invoicing add-on for Dynamics 365 is provided. The result will be improved scalability, flexibility. And it will be easier to adapt to changing regulatory requirements.

Microsoft Dynamics 365 Supply Chain Management

Gives a unified view of online finance. It also provides supply chain, manufacturing, warehouse and transportation data in just one business application. To keep things running smoothly, the software uses a huge number of units in the cloud. Power Platform embedding and advanced predictive analytics enable you to optimize asset management, planning, logistics, material sourcing, machine telemetry, and the Internet of Things.

Microsoft Dynamics 365 Project Operations

The new advanced forecasting capabilities provide enhanced billing functionality for unassigned project materials, customization of contractual obligations (billing methods, charging procedures). Customers using Dynamics 365 Project Service Automation can upgrade to Dynamics 365 Project Operations when upgrade scripts become available.

Microsoft Dynamics 365 Guides

Focuses on smart workflows. The data benefits of Microsoft HoloLens and AI innovations enable users to get started and validate results faster and easier.

Microsoft Dynamics 365 Human Resources

Integration APIs and partnerships help expand the human capital management ecosystem. Professional skills and experience grow to support improvements in benefit management (summary reports, unified view of enrollment).

Microsoft Dynamics 365 Commerce

Releases new features available in preview to support B2B operational flows for the e-commerce channel. This offering provides customers with an integrated B2B and B2C e-commerce offering. This one-stop shop solution has unified merchandising and site management capabilities. This allows for a wide variety of business models. In addition, this wave introduces improvements to the functionality of using existing online shopping processing flows and in-store pickup (BOPIS). These improvements give companies the ability to offer customers multiple shipping options and customize pick-up intervals.

Microsoft Dynamics 365 Fraud Protection

Improves anti-fraud accuracy by adding behavioral and mobile fingerprints

Microsoft Dynamics 365 Business Central

Offers new features that aim to simplify and improve the way you administer clients, manage extensions, and manage permissions. These enhancements enhance integration with Teams.

Microsoft Dynamics 365 Customer Voice

Increases ways to collect feedback. This is achieved with pre-populated responses, custom header, file upload support. In addition, there is also the option to speed up the response to the survey. There is also a polling resume function to continue polling on another device. Users who have not completed the survey are notified. The workflow is now easier to create using the Microsoft Power Automate survey response trigger.

Microsoft Dynamics 365 Customer Insights

Understanding the customers' data is possible through audience analysis. Audience Insights has offered support for local ingestion, which includes new Power Query connectors, and AI-powered controls and data connections. Third party improvements are also available. For example, Experian, updated models for predicting the churn of transactions. Dynamics 365 Customer Insights includes an Interaction Analysis capability that enables organizations to understand how their products are used by customers. Interaction analysis achieves extensive analytics.

Accelerators

Dynamics 365 education accelerator

The marketing and communication function will allow districts and ministries of education to best apply the approach of communication with teachers, parents, etc.

Dynamics 365 media and communications accelerator

Added additional support for virtual activities and health and hygiene in physical locations. This release provides features for registering and participating in virtual sessions and team-based events.

Article publication source:
https://cloudblogs.microsoft.com/