Transformation of patient insights using Microsoft Cloud for Healthcare.

by Admin Admin

Organizations connected with health and medicine were working on digital transformation far before the 2020 health crisis. The pandemic made adjustments to work plans on developing new models, products and services for customers.

The pandemic has given impetus to the development of innovative ideas from the side of Microsoft and partners. For example, there is a need to track vacancies in hospitals and ventilators. Together with partners, Microsoft has developed solutions that are aimed at making it easier for the public to work with portals about COVID-19, the ability to quickly make an appointment or test. During the pandemic, we were once again convinced that Microsoft can make a huge contribution and help its customers to implement the necessary digital solutions. This is why Microsoft is announcing the Microsoft Cloud for healthcare.

Microsoft Cloud for Healthcare is a consortium of proven solutions for partners and customers to enhance the free and understandable interaction with patients. In addition, solutions improve the work of medical teams, increase the efficiency of treatment, and ensure the safety and correctness of the data provided. Microsoft 365, Microsoft Azure, Microsoft Dynamics 365, Microsoft Power Platform unleash their capabilities with Microsoft Cloud for Healthcare. Overall, the ecosystem creates excellent opportunities for end-to-end cloud healthcare solutions.

Analytics as a way to optimize the patient experience

To bring the company's vision to life, the entire engineering team is working to develop Dynamics 365 and Power Platform solutions. Work on a return-to-work solution and solutions included with Microsoft Cloud for Healthcare is also underway.

With the help of the Microsoft Cloud, we can see how we can innovate in the healthcare arena. And it is not only about obtaining medical records, but also modern and intuitive interactions. Electronic access, the exchange of information between insurance plans and medical departments is made possible by connecting the Azure API for FHIR to Common Data Service, Microsoft Cloud for Healthcare. Patient and transaction data are digitally linked and can be shared across digital and human-driven channels anywhere and anytime.

Healthcare organizations can increase patient engagement by:

Personalized care

  • Patient engagement: New ways to define patient segment, opportunities to create patient engagement solutions using analytic data, using Microsoft Dynamics 365 Customer Voice and Power Platform solutions - Microsoft Power Apps, Microsoft Power Automate, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Customer Insights.
  • Patient access: Patients have access to self-scheduling visits, reviewing medical history and interacting with doctors. It is possible to get answers using bots and available information summaries. These solutions are powered by Power Platform - Power Apps, Power Automate.

Patient insights

  • Patient View: Provide a complete picture of the patient and the history of their interaction with medical services powered by Power Platform - Power Apps, Power Automate, Microsoft Power BI.
  • Patient Service Center: agents are always in touch with patients, ready to provide each of them with a medical history. Managers maintain control over the service center. This solution is powered by Microsoft Dynamics 365 Customer Service and Power Platform - Power Apps, Power Automate, Power BI.

With solutions provided by Microsoft, healthcare organizations will expand the possibilities of collaboration among healthcare teams by:

  • Care Management: Healthcare teams have access to care plans and goals, medical history and individual patient preferences. Care Management is a service that every customer using Microsoft Cloud for Healthcare has access to. The efficiency of healthcare management is improved by using a combination of innovative technologies. This solution is powered by Power Platform - Power Apps, Power Automate, Power BI.
  • Home Health Manager: It is also important to provide effective home care, and to leave health facilities for patients who need them more. The schedules and routes of medical teams can be optimized, and appropriate training underwent prior to the visit. This solution is delivered based on Microsoft Dynamics 365 Field Service and Power Platform - Power Apps, Power Automate, Power BI.

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