81176. Introduction to Microsoft Dynamics Lifecycle Services (LCS)

Description

This course provides introductory information about Microsoft Dynamics Lifecycle Services (LCS) and how LCS can be used to accomplish a variety of tasks. It covers information on using LCS as a management point for project management and provides specific information on environment deployment and service requests. Additionally, this course will discuss how to use LCS for diagnostics, issue tracking, support tickets, and environment management.

What are the goals for this course?

• Understand the purpose of LCS for Microsoft Dynamics 365 for Finance and Operations, Enterprise edition
• Review how LCS can be used as a management overview point
• Review how LCS can be used for project management
• Review the role LCS plays in environment deployment
• Review the use of LCS for managing service requests
• Review the diagnostic functions within LCS
• Review issue tracking capabilities of LCS
• Review how to use LCS for managing support tickets
• Review how LCS can be used to manage deployed environments
• The ability to use Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, for basic processing
• Experience using Windows Server, Active Directory and Networking
• Understanding of SQL Server, Domain Controllers and Web Services

What are the prerequisites to consume this course?

• The ability to use Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, for basic processing
• Experience using Windows Server, Active Directory and Networking
• Understanding of SQL Server, Domain Controllers and Web Services

What are the prerequisites to consume this course?

Module 01: Lifecycle Services Overview

• Purpose of LCS
• LCS for Project Management

Module 02: LCS Functions

• LCS for Project Management
• LCS for Environment Deployment
• LCS for Service Requests
• LCS for Diagnostics
• LCS for Issue Tracking
• LCS for Support Tickets
• LCS for Environment Management