Course Duration: 1 Days
About This Course
Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.
At Course Completion
Upon completion of the Dynamics 365 fundamentals course, students will be able to:
Identify the key functionalities and modules of Dynamics 365
Describe cloud concepts
Describe the Dynamics 365 security model
Explain licensing and deployment considerations
Module 1: Introduction to Business Applications
In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement, Unified Operations, the Power Platform, and their corresponding business applications.
Overview of apps
Apps for Customer Engagement
Apps for Unified Operations
The Power Platform
Module 2: Cloud concepts
In this module, we discuss high-level cloud concepts and introduce Microsoft's cloud offering, Azure, examining its relationship with Dynamics 365.
Overview of cloud architecture
Different types of cloud services available
Comparing cloud offerings with corresponding on-premises offerings
Module 3: Managing deployments and releases
In this module, we cover important implementation considerations, including types of deployments, release cadences, and security model design.
Types of deployments
Types of releases
Security concepts and roles
Roles and teams
Module 4: Licensing, onboarding and support
This module empowers the learner to get started with Dynamics 365 by exploring licensing options and finding implementation support.
Finding and working with a partner
Getting set up
- Dynamics 365